At silkswirl.store, we want you to feel confident and beautiful in your purchase. Because our pieces are often chosen for significant occasions, we maintain the following standards:
- Return Window: You may request a return or exchange within 7 days of receiving your order.
- Eligibility: Items must be in pristine, unworn, and unwashed condition, with all original tags, labels, and protective garment bags intact. Items that show signs of wear, perfume, or makeup are strictly non-returnable.
- Refunds/Exchanges:
- Exchanges: If the size is incorrect, we are happy to facilitate an exchange, subject to stock availability.
- Refunds: Approved returns will be processed via your original payment method (or as store credit), minus shipping and handling costs, after our quality team verifies the condition of the garment.
- Process: To initiate a return, please contact our support team with your order number and photos of the item. Customers are responsible for return shipping costs unless the item is defective.